Flexible payment arrangements
To make it easier to pay your bill, we offer several payment arrangement options for qualified customers including installments and minimum payments.
See if you qualify and create a payment arrangement 24/7 in My Account. Or call us Monday - Friday from 7 a.m. - 7 p.m. at 1-888-742-7683.
We offer several discounts to qualified customers. If you qualify, these discounts will apply to your future SMUD bills. They won't apply to your past due balance.
A variety of community organizations are offering assistance to customers who are having difficulty paying their bills.
California Arrearage Payment Program (CAPP)
Qualified customers will receive bill credits in December from California Arrearage Payment Program (CAPP), a state program that helps Californians pay eligible unpaid energy utility bills that accrued during the COVID-19 pandemic, between March 4, 2020 and June 15, 2021.
Eligible customers will receive the credit directly on their SMUD bill. The credit is labeled “CAPP Credit.” Customers will be notified once the credit has been applied.
Since customers will be required to settle accounts when we resume disconnections, if you have a remaining balance after the CAPP credit was applied, and were previously on an installment plan, you’ll need to reapply at smud.org/MyAccount or call us at 1-888-742-7683.
Visit CAPP page
Looking to take more control of your energy use? Explore our helpful tools.