We're here to help

As we prepare to resume disconnecting power for non-payment, we have options for you.
Please contact us for help with your bill.

We understand that many customers still face financial difficulties. We encourage residential and business customers with past-due bills to take advantage of our flexible payment options and emergency funding.

Help for residential customers       Help for business customers

Disconnection timeline

Normal billing and collections process resumes


Our normal payment, late fees and disconnection policies will resume.

Late fees resume

late February

Late fees will be added to unpaid January bills.
Customers on our income-qualified (EAPR) rate are not charged late fees.

Disconnections begin

late March

Disconnections begin for all unpaid accounts.

Help with your bill

We understand the COVID-19 pandemic has impacted many of our customers and we’re committed to help you keep your power on.